At North Trail Outfitters, we stand behind our premium outdoor gear with the same reliability that our products provide in the field. If your purchase doesn’t meet your expectations for your next adventure, we’re here to help with our straightforward returns and exchanges process.
Key Return Policy Details
- Return Window: 15 days from delivery date
- Condition: Items must be unworn, unwashed, and in original packaging with tags attached
- Return Shipping: Customer responsible for return shipping costs
- Refund Processing: 5-7 business days after we receive your return
Return & Exchange Process
Contact our Customer Adventure Team within 15 days of receiving your order to request a return or exchange. Include your order number and reason for return.
Ensure all items are in their original condition – unworn, unwashed, with all tags attached and in original packaging. Include the original packing slip or invoice.
Package your items securely and ship to our returns center. We recommend using a trackable shipping service as you are responsible for the return shipment until it reaches us.
Once received, we’ll inspect your items and process your return or exchange within 3-5 business days. You’ll receive email confirmation when complete.
Non-Returnable Items
To ensure the safety and quality of our products for all adventurers, the following items cannot be returned or exchanged:
- Base Layer items (for hygiene reasons)
- Headwear (including hats and beanies)
- Gloves
- Any items that show signs of wear, have been washed, or are missing original tags
Refund Information
Refunds will be processed to your original payment method within 5-7 business days after we receive and inspect your return. Shipping charges are non-refundable. For exchanges, we’ll ship your new item once we receive your return.
Return Request Template
Use the following template when contacting us about a return or exchange:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear North Trail Outfitters Customer Adventure Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange:
- [Product Name], [Size], [Color]
- [Add additional items as needed]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund/Exchange for specific product]
Please provide instructions for returning the item(s).
Thank you,
[Your Full Name] [Your Phone Number]International Returns
As we serve adventurers worldwide, international returns are accepted. However, customers are responsible for all return shipping costs and any applicable customs duties or taxes. Refunds will be issued in US Dollars, and your financial institution will determine the final amount in your local currency.
Contact Our Customer Adventure Team
For return inquiries or assistance, contact us at:
Email: [email protected]
Response Time: Within 24 hours
Address: 63 Black Oak Hollow Road, San Jose, US 95131
North Trail Outfitters – Premium Gear for Modern Explorers. Where performance meets protection – in our gear and your shopping experience.